No matter how many years I have been out of school myself, mid-August always feels ‘academic’. Aside from the standard ‘ Oh, $h#T I slept through my final exam’ dream, it is a fun time of year. Often, I feel as though I need to run out and buy some back-to-school stuff. This year is a little different around my house. My oldest will embark on his college education, and my middle one is entering HS. As for me, I am lucky to be teaching again this fall, as I always learn more than the students. It has also been great to learn from the folks on #scrm, and while some friends jest and call me “prof” it is ‘tongue and cheek’, as we are all students, some simply admit it, and some do not.
Back to the simplistic question of the day: If you had to define SocialCRM to an incoming college freshman, what would you say? How about a high school student? What metaphor would you choose? I know that we have all seen the demographic profile of Twitter users, as well as the other social media channels – but what does it mean? Do you think that anything taught today (in the SocialCRM realm) will have any relevance in 5 years?
What I find really interesting is what we can learn. The way in which this demographic interacts with the world around them is certainly an early indication of what we will see in a few years. Example – texting, without a doubt lead by teenagers a few years back – and now we are all using it (come on, admit it). If you had a group of college students for a day, what would you want to know? Is it really the YouTube generation?
Don’t worry Glenn, I promise not to even mention technology until week 2!
Comments welcome, encouraged even!